Holz Ring Shop Policies
We offer refinishing to make your ring look like new again, or a restoration for damage from other influences, fees are based on repairs needed.
I can not make an accurate estimate until I have the ring in hand, and access the damages. Generally a refinish is $75 with return shipping, and a complete re-inlay depending on the number of materials & time involved starts at $175 with return shipping.
Please contact us first before you ship it, and Be Sure add a copy of your order, name, return address, and any other pertinent info.
My return address is:
Holz Ring Shop
343 Southfield Rd.
Shreveport, La. 71105
This warranty will cover repair of any defects in the finish, which are not caused from abuse, or misuse beyond my control. We ask that you use reasonable care to prolong the life of your ring, and we will probably never need to use this warranty coverage.
We will determine on an individual basis upon receiving your ring, if it is warranty coverage or its a repair from other influences. If it is a warranty repair, we will gladly absorb the cost of the return shipping as well.
See our repair policies below for non- warranty repairs.
We do not offer a refund for returns. We take my pictures in high resolution to portray the very high quality finished product, and minute extra details that we believe represent our work.
The wood and the other inlay materials in each ring will vary in details and coloration from the rings pictured to our current stock, and may also be affected by any changes you make in the blank material colors, (titanium to carbon fiber or visa versa) or fill color (clear or black), so please take those into account before you make your purchase!
Because our rings cannot be re-sized, any wrong sized rings ordered will require that we make a new ring for you.
In the event that a ring does not fit, it may be exchanged once within 15 days of receipt of your product for the correct size. The item must be returned in a new and unworn condition in its original packaging to be eligible for a no cost exchange. The original item must be received prior to the replacement item being shipped. Exchanges will be produced in accordance with the current lead time and shipping to us must be paid for by the buyer. Sizing exchanges will be subject to a fee, calculated as 50% of the original price of the item.
Therefore we must emphasize how important it is to verify your size before completing your order.
We go the extra mile to send a verification email after we receive each order to verify the details for your ring, and that your correct sizing has been determined by going to at least two reputable jewelry stores, who generally will use thin standard fit (flat interior) ring sizers on a larger ring in 1/2 sizes to get your exact size and preferred fit (snug or loose). You also need to try on a comfort fit band in the same size and width you plan to order, and make any size adjustments accordingly before you verify your order.
All of our rings can be made in quarter sizing for those who may prefer a more precise fit! Please remember the correct sizing and fit is strictly up to you to decide, and this shop cannot or will not be able to make any sizing determinations for you.
We will not enter your order in our queue for processing, and your order will be placed on hold until, we receive your verification!
We guarantee we will send you the size ring you order. We triple check each ring, when your blank is made, before we inlay it, and right before we ship it, to insure you get the exact size you ordered! If we make a mistake (send you a different sized ring than what you ordered), we will resolve the issue by expediting (making) a replacement at no charge.
If you order the wrong ring size, see my remake policy below.
Standard shipping method on all domestic orders is Fedex 2 Day Express, which provides delivery confirmation and tracking with normally 2-3 day service depending on your location within the Continental US.
OUTSIDE THE US:
Standard shipping method on all international orders is Fedex International Priority Mail, which provides tracking delivery confirmation with insurance, and is 3-5 day delivery to most countries. With any local customs restrictions and delays, this may add to your expected delivery date.
If you are requesting shipment outside the US, there may be restrictions and prohibitions on the import of jewelry into some countries, and that import taxes may apply within your country. Please inquire about these issues within your country, prior to making the purchase. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
YOUR SHIPPING ADDRESS:
Please note that your order will be shipped to the address provided on your invoice unless you contact us, or add a comment in the “Message to Seller” section associated with your purchase receipt. You may contact us with any address changes before we ship your item, and we will make a note on your order to change the address before shipping.
We can not change it on your original invoice or in the shipping notification, but the your email with the tracking number it will show the correct address printed on the label, and an estimated delivery date from the Fed Ex!
Lead time on all orders is adjusted accordingly since sales are very seasonable. It could also be subject to change without notice if you do not have a specified delivery date and if we have any unexpected circumstances beyond our control (equipment breakdowns, severe weather problems, etc.). If your wedding is under my current posted lead time, please be prepared to get a “stand in” for your ceremony. We do offer a Rush Order Upgrade but please contact us first before you add it to your order, to be sure we can get to it time for you!
We enter orders in our queue for processing from the date you verify the sizing not the date that you order the ring(s), and by priority of necessary delivery dates, with weddings being our highest priority. This means that if you have placed your order prior to understanding these policies, contact us and we will be happy to refund your purchase!
Due to the number of orders we receive, we arrange our queue by priority, and may cause some lead times to exceed the stated lead time to allow others to be processed by their specified delivery dates. If we have unexpected circumstances beyond our control we may have to adjust our lead time accordingly without notice, since we do not have a way to bulk email everyone who has placed an order from me thru HolzRingShop.com. We recommend you to check back with us for updates close to your approximate delivery date sent after you verify your order. This is to say, if you are not needing your ring(s) within our current posted lead time, you may not receive it (them) until closer to your specified date. This will allow you to place you order and be assured that it will arrive on time for your special day.
If you are not sure, please contact us first to be sure we can deliver by your necessary date, and feel free to contact us for an update.